FAQs

As for payments, it is better to receive money through direct deposit. You will get the pay details through email as well as the invoice. 

You should also note that parking charges may be incurred in case we do not have parking space inside the premises. Further, if you are in an area that is located outside our service suburbs then transport cost will cost $25 for every half an hour spent. For a list of all the serviced suburbs, please visit our About page.

Pay Via Bank Transfer. We work to ensure that all our payment processes are easy and secure. 

For most appointments please provide a 24-hour notice of cancellation. But of course, we will always attempt to locate a therapist for you later. You can also just get a firm monthly or weekly appointment so that you can get a massage when you want one.

In case you cancel less than 24 hours before the set time, we will require you to pay 50% of the cost of the game. With this regard, you are required to accept this cancellation policy whenever you confirm your appointment. 

Kindly ensure you deal directly with us by making payment through the bank. Here are the details:

Account Name: D.Jochim
Bank Name: CBC
BSB No.: xx xxx
Account No.: xxx xxx xxxx

You can also reach out to us using our Contact Us page. The best we can do is to email and message you as soon as possible. You may also contact us directly at +61 470 400 285 from 8:00 am to 4:00 pm, Monday through Friday. 

Following the first meeting we will issue the quotation. This will include all the services you wish to be included and all the details you would wish for. 

To confirm your visit, we require a 20% deposit. You have to clear all the outstanding balance three days before the expected delivery date. 

These price ranges include transport, a portable massage table and oil, guest selected music and a relaxing massage by a certified therapist at your convenience.

Now it is possible to get therapeutic and relaxed massage by using high quality equipment. These can be arranged to take place at your own house, a hotel or at the Centre For Massage. Please contact us for more details.

How do I get a receipt for my payments?
In case, after we reached you to confirm your payment, we shall send you the receipt by email immediately.

Do you have HICAPS?

Unfortunately, we cannot offer patients HICAPS machines with which to process their claims. In case you book over the internet through our website, you will be expected to pay directly.

The deposit payment is made to ensure that you have gone through the Frequently Asked Questions page including all the terms and conditions.

I confirmed my booking but did not get confirmation.

If you have not received your email confirming the bank transfer within 3 days kindly check your spam or promotions tab. If you cannot find it there, please feel free to contact us by email and we shall help you.

for instance, if you typed the wrong email address. You can also use the phone and call us for assistance.

We try to accommodate last-minute bookings. However, we recommend finalizing your reservation at least seven days before your desired session date. 

Consultation and First Session We will arrive at your home or hotel one hour before the agreed date. During this time, we will ask questions and learn about your needs and massage preferences. If you have any medical conditions that could impact your massage, please let us know before your session. This way, your massage therapist can customize your experience. 

(Please email us about any medical conditions before your session)

Public Holiday : We always strive to please our clients. However, our availability will affect this.
Can you come over on weekends or public holidays?
Please let us know if you need this service. We will do our best to help you.

We understand that plans change. Sometimes, you may need to cancel or reschedule your booking. We will do our best to help you. Please let us know as soon as you can if you need to make any changes. 

Please take note of our cancellation policies for in-home massage therapy:

a. If you cancel a confirmed booking 2 days before the agreed date, you will lose your 20% deposit. 

b. If you cancel within 24 hours of the agreed date, you will need to pay 50% of the total bill. 

c. If you cancel less than 6 hours before the agreed date, you must pay the full payment  of the total bill. 

You can reschedule your booking or convert it to a gift voucher valid for 3 months. The amount due from the original booking will be charged, minus the purchase price of the voucher. Please note that refunds are not available for these vouchers. 

If you reschedule your appointment less than 4 hours before the scheduled time, you will also forfeit your 20% deposit. Thank you for your understanding!

The ECF eGift Vouchers come in amounts of $150 and $200. You can use them for all ECF Cleaning and Other Home Services 

If I buy an ECF eGift Voucher, how will it be received? When you buy an ECF eGift Voucher, you will receive it via email and text. We will send it to the email address and mobile number you choose. You will also get a copy of the gift announcement email. You can pick one service: either a Swedish Massage or a Deep Tissue Massage. The voucher is valid for three months.

What happens if the value of my service is more than the credit on the ECF eGift Voucher I received?
If the service costs more than your ECF eGift Voucher, don’t worry. You can pay the difference with a bank transfer.

What if the credit on my ECF eGift Voucher exceeds the value of my service?
If the value of your ECF eGift Voucher is greater than your service cost, we will apply the difference to your next service. This can be used within three months.

Can I transfer my ECF eGift Voucher to another person?
You cannot transfer ECF eGift Vouchers to others. They are also not exchangeable for cash. 

Benefits of Massages
Therapeutic massages can help with various everyday health issues. Here are some types of massages and their benefits:

Whole Body Massages – These massages relieve pain in different body parts. They cover your arms, neck, shoulders, back, legs, and glutes. 

Deep Tissue Massages – These target painful muscle stiffness and help ease discomfort.

Targeted Joint Massages– These provide relief for symptoms of osteoarthritis and rheumatoid arthritis.

What do I need to do before the first massage session?
If this is your first massage, fill out an intake form. This form includes your medical history and treatment preferences. Your massage therapist will assist you in achieving relaxation, pain relief, or pampering.

How will I identify my therapist?
Before your first appointment, we will send you an email. This email will include your therapist’s name, their mobile number, and any other contact details. You will have this information even if you book the appointment on the same day.

Do I need to prepare anything before the session? Yes, you do need to prepare towels. Your massage therapist will bring some supplies. They will come with a professional massage table, towels, and essential oils that are hypoallergenic or specially scented.

What To Do Before a Massage

Take a warm shower. This helps you relax. Stay hydrated to improve your health and enhance your massage experience. Hydrated muscles are easier for your therapist to work on. They also help clear waste from your body, which reduces soreness after your session.

Show Up Fresh and Clean. If you have time, take that warm shower. It relaxes your mind and muscles before your massage.

Take Jewellery Off and Get More Comfortable. Wear something loose, soft, and easy to move in. This will help you fully relax during and after your massage. Move and Stretch Your Body. If you feel tight, spend 5-10 minutes doing light stretches. This prepares your body for deep tissue release.

Eating Before a Massage. It’s recommended by our therapists to eat a light meal or come in on an empty stomach. Eating too much close to your appointment can leave you feeling bloated on the table. Also, avoid drinking alcohol or limit your intake before your session.

Make It Your Massage. Before your massage begins, have a conversation with your therapist. Mention any injuries or existing wounds. If you have cuts or abrasions, cover them up.

What To Wear During Your Massage
Wear just your underwear. This is because we use massage lotion. It allows us to work around the areas you want covered, including glute work. When you ask your therapist for more work on your glutes, communicate your preferences clearly and respectfully.

What To Do After a Massage
Get Up Slowly. Take a moment to breathe deeply. Slowly roll onto your side. Use your arms to push yourself up from the table. 

Drink Plenty of Water.  After you get dressed, drink some water. This helps you rehydrate. Massages can lead to dehydration because they move fluids to your kidneys.
Keep Self-Care Going. Self-care starts and ends at home. You may receive stretches from your therapist to help your body relax between sessions. After your massage, avoid intense exercise. Stay away from alcohol and caffeine for several hours. 

Do you charge for travel?
We charge extra for travel that goes beyond 30 minutes from Leppington, NSW 2565. We include this cost in the initial quote. 

What are 3 instances when massage is not recommended?

Avoid massage if you have contagious diseases like the cold or flu. Do not get a massage after recent operations or if you have acute injuries. Also, skip massage if you have severe and unstable hypertension. Local contagious or irritating skin conditions also require caution.

Yes, Medicare covers remedial massage. Many private insurance plans include it as part of natural or alternative therapies. Remedial massage is also covered under worker’s compensation benefits

health funds; AHM, ARHG, BUPA and Medibank

health funds; AHM, ARHG, BUPA and Medibank

ARHG

(includes all the below) 

• ACA Health Benefits Fund Ltd
• Health Care Insurance Limited
• Health Partners
• HIF (Health Insurance Fund of Australia Limited)
• Hunter Health Insurance (previously known as Cessnock DHBF)
• Latrobe Health Services (Federation Health)
• Mildura Health Fund
• Navy Health Ltd
• Nurses & Midwives Health Pty Ltd (now under Teachers Health)
• onemedifund (National Health Benefits Australia Pty Ltd)
• Peoplecare Health Limited
• Phoenix Health Fund
• Police Health Limited (Including Emergency Services Health)
• Queensland Country Health Fund Ltd
• rbhs (Reserve Bank Health Society Limited)
• see-u by HBF (previously CUA)
• St.LukesHealth
• Teachers Health (Teachers Federation Health Limited)
• Territory Health Fund
• Transport Health Pty Ltd
• TUH Health Fund (Queensland Teachers’ Union Health Fund Limited)
• Westfund Health Insurance

ARHG

(includes all the below) 

• AIA Health Insurance (previously known as MyOwn Health)

• Defence Health Limited
• GMHBA (Including Frank Health Fund and Budget Direct)
• HBF Health Limited (Including GMF Health)  

* AUSTRALIAN UNITY

* CHBS

* DOCTORS HEALTH FUND

*BUPA

HCF  – Railway and Transport Fund Ltd

MEDIBANK

NIB

• AAMI
• QANTAS
• APIA

Grand United (GU Health)

Aged care massage offers many benefits for both physical and mental health. It serves as an excellent treatment for senior citizens. Many seniors seek aged care massage to improve their quality of life. Clients often worry about conditions like arthritis, chronic pain, weak joints, muscle tightness or weakness, loss of mobility, poor circulation, and oedema. Massage therapy helps address these issues. The healing touch provides a caring and personalized experience. This experience can reduce feelings of stress, anxiety, depression, and loneliness.

Who should not get an aged care massage?

Aged care massage is specifically designed for elderly individuals. However, you should always consult your healthcare provider before starting any form of physical therapy. This advice is especially crucial for people with cancer, chronic pain, or terminal illnesses. Those receiving palliative or hospice care should also seek guidance. A healthcare provider can help determine if an aged care massage is safe and suitable for you. DMT aims to give every client in Sydney the best support while prioritizing their health and well-being.

How will you be paying for this service?

Engage in private payment options.  

Consider self-managed funding.  

Use Plan-Managed Financing through a private corporation.  

Access Government-Managed Funding by the NDIA (Agency). 

Contact information for the plan or care manager, if relevant (optional).   

If you have a care or plan manager, please share their name, phone number, or email address. This information will help us coordinate your booking easily.

It is important that you do NOT disclose sensitive information, such as credit card numbers, social security numbers, or passwords, through this form or by email